### Policy Around Returns, Exchanges, Damages, and Lost Packages
**Returns and Exchanges:**
- Most items can be returned or exchanged within 14 days of receipt.
- Exceptions to this policy pertain to consumable products, as well as cosmetic/beauty products.
- Items must be in original condition and packaging.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If package is returned without prior approval, there will be 15% restocking fee
- Packages cannot be returned or refunded due to buyer remorse.
- Please message support@nuriearthglobalusa.com for all inquires regarding returns, exchanges, damages, and lost packages
**Damages and Lost Packages:**
- If an item arrives damaged, please contact us within 2 days of receipt with photos of the damage.
- Photos must be provided. No exceptions.
- For lost packages, contact us within 5 days past the expected delivery date. We will work with the carrier to locate your package or issue a refund/replacement.
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